Even if you dont have a live agent on duty 24/7, youll still be able to provide answers to all of those common customer questions and queries. 42. Stock/organize the kitchen and Mail Room on a daily basis, Maintain operation and supplies for coffee machine serve as the point of contact for the coffee company representative and verifying the monthly order sheet, Serve as point of contact for the booking of client conference rooms as well as for the coordination of video conferencing needs. Starting your cover letter with this sentence will give reasons to the recruiter to reject your application right off the bat. an auto receptionist or virtual receptionist) is a type of virtual receptionist that handles call routing for your companys phone lines. Retrieve information from files when needed, Schedule and organize activities such as meetings, conferences, and other internal activities, Sort and distribute incoming mail and dispatch outbound mail and overnight packages, Manage calendars and make travel arrangements, Sensitivity to confidential matters may be required, Operate a range of office equipment (see Equipment section below), Regular and predictable attendance, safely performing tasks, and adherence to all safety policies and procedures are essential functions of the job, General clerical duties including photocopying, fax and mailing, Maintain and retrieve electronic and hard copy filing, Prepare documents including correspondence, reports, memos and emails, Record, compile and transcribe minutes of meetings, Coordinate and maintain office surroundings (stock fridge & cabinets, load/unload dishwasher, etc. It's not always feasible to have a separate phone number for these kinds of callsand with Dialpad, its not necessary either because you can customize your prioritization to favor emergency call queues. 2. Previous experience within a professional services firm is highly desired, Excellent verbal communication, written communication, and proofreading skills, Keen sense of accuracy and attention to detail, Ability to provide exceptional client service and exhibit a sense of urgency to complete work in a timely manner, Demonstrated level of technical proficiency with Microsoft Office Suite Skills (Outlook, Word, Excel, and PowerPoint) at the advanced level, Outlook scheduling and calendar management experience, Ability to work overtime and some weekends as needed, Screen telephone calls and answer questions from customers and vendors, Write business letters, reports or office memorandums, Create spreadsheets, presentations and word processing documents, Prepare packets for training, meetings, brochures, etc, Establish, develop, maintain, and update filing system. A structured search through millions of jobs. Auto Attendant: Let Phone Calls Route Themselves All voice data is encoded in a Secure Real-Time Protocol that ensures encryption, message authentication, integrity, and replay protection. Ai-Powered Customer Intelligence Platform. Communicate throughout the day with the Business Office Manager regarding any office / vendor issues, Maintain the reception area, employee break room and conference rooms, Answers calls and emails efficiently and courteously providing requested information and, Forwards calls to voicemail if caller requests, Greets visitors, determines nature of visit and directs or escorts visitor to destination, Schedules appointments and conference rooms, assists with catering, Collects daily mail and delivers to appropriate persons, Orders Motor Vehicle Reports (MVRs) and invoices, Assists in preparing certificates for mailing as needed, Provides information about establishment such as location of departments, offices, and employees and services, Transmits information or documents to provided customers using computer, mail or fax, Maintains supply inventory and orders supplies as needed; maintains order in supply room, Provides supplemental administrative support, High School diploma or GED required; some college preferred, Ability to explain complex issues, receive and interpret complex information, and respond appropriately, Proficient in applicable technology, specifically Microsoft products (Word, Excel, Outlook), Handle incoming calls on a multi-line switchboard, Coordinate outgoing courier requests for local, national, and international deliveries, including inter-office, Pick-up, sort and deliver incoming mail; process and drop-off outgoing mail, Order, set up, tear down catered presentations and office luncheons, Log and track incoming client cheques and securities, Transact cheque/certificate pick-up by client, Perform ad hoc administrative tasks and special projects as required, 2-3 years of reception experience is required, Completion of CSC and/or CPH experience an asset, Well-rounded knowledge of securities industry an asset, Highly professional / polished presentation, Experience with MS Word, Excel, and Outlook, Provide administrative support by scanning documents and filing electronically as directed, Schedule and maintain meeting rooms, conference rooms and calendar events, Process payrolls through a third party software, Edit and proof reports, presentations, proposals, correspondence, engagement letters, and mailings, Copy, punch, bind, and mail documents for internal and external use, Ensure presence at the reception desk during work hours unless relocated by supervisor, Take and relay messages if concerned employee is not available, Deal with queries from the public and customers, General administrative and clerical support, Schedule appointments for management as required, Inform superior of positive and negative concerns noted in the reception area, Knowledge of office practices and procedures and office equipment, Experience using multi-line telephone system, Experience working in an office environment performing administrative duties, Computer skills to include Microsoft Office Suite and database management, Experience receiving, processing and distributing incoming and outgoing mail, Ability to organize and prioritize work effectively, Ability to multi-task, meet priorities and make independent decisions, Ability to provide customer service to the general public and work in a team environment, Ability to create and maintain large tracking spreadsheets, documents, and reports, Answer the central telephone system and direct calls accordingly, Greet and direct visitors to appropriate meeting rooms, Prepare outgoing mail and sort and distribute incoming mail, Coordinate the pick-up and delivery of express mail services, Compose, type and edit correspondence, reports, memoranda and other material, Set up meetings internally and externally and take minutes during project meetings, Make travel arrangements for team members and book travel expenses as necessary, Attend and support the setup of offsite events and third-party conferences, Are able to maintain a high level of confidentiality, Have an associates degree or bachelors degree, Have some years of secretarial or executive assistant experience, Answer and direct all incoming calls and visitors for Akron office, Courier arrangements as requested / required, Proactively review conference room calendars and prepare rooms for meetings and trainings, Solid understanding of general administrative functions, A passion for getting things done - energetic and focused on service, Uncompromising authenticity and integrity, 2-5 years previous reception/administrative experience, Strong organizational skills, detail-oriented, and self motivated, Proficient in Microsoft Office - namely Outlook, Word, and Excel, Flexibility with your schedule - some early mornings, evenings, Saturdays - primarily during our busy season of February through April, Schedule meetings, facilitate group meals, arrange hotel accommodations, and organize transportation for guests, Maintain conference rooms and replenish supplies, Acquire basic MBuy software knowledge for office and warehouse purchases, Obtain SAP and Excel software knowledge for spreadsheet calculation, Must be able to work 20 hours per week (9:00-1:30 M-F), Basic PC skills (email communication, software skills), Experience arranging meetings, meals for lunch meetings, hotel accommodations and transportation for guests, MS Office (Word and Excel) skills or experience using SAP for reporting, Able to handle a variety of tasks. "Remember to tip your waitresses." If you dont believe in yourself and that you are the best candidate for the job, why would the recruiter? You should speak as if you are already hired by the organization. ), Excellent organizational and documentation skills, Conduct oneself with a high degree of tact and diplomacy, Should be task and team oriented, self-motivated, analytical and organized, Must be a US Citizen and have or be able to obtain/maintain a DoD Security Clearance, May need to move or relocate office supplies, Usage of electronic equipment for office support, Answer the office main phone and transfer calls to the appropriate contacts, Manage general office voice mail box ensure that any voicemails that are left on the main number are forwarded to the appropriate individuals, Greet and direct all clients, potential clients, visitors, vendors - inform employees of visitors, vendor, interviewees as needed, Manage mail deliveries distribute all incoming mail, interoffice mail and deliveries.
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