SocietyWorks Ltd This website and associated newspapers adhere to the Independent Press Standards Organisation's Comments have been closed on this article. | I would like to request information on the number of complaints received (and abatement notices issued, if applicable) by the council within these time periods: 1st April 2016 to 31st March 2017 These faults caused Ms B a certain amount of distress as her concerns were not taken seriously by the Council and it could have resolved the matter sooner. Been brilliant collecting rubbish and have kept up key services amazingly during lockdown. Report a fallen tree or other tree problem. It looks filthy and affects everyones mental health. The Council failed to communicate with Mrs X and her son properly about the decision to end his Education Health and Care Plan. Last year Merton Council's handling of complaints was a big concern for the Local Government and Social Care Ombudsman. Merton and Veolia respond to rubbish complaints Download to the changes within the Waste Collection Service and the "Our Neighbourhood Officers have increased the number of street inspections they make to hold our contractor to account and in the last 6 months, we deducted 26,825 from our service provider for under performance. opposed to fly tipping) Information not held. Foi Responses, 0. Data returned from the Piano 'meterActive/meterExpired' callback event. Last year we cleared 16,000 fly tips, 96% within 24 hours of being reported. "This includes fast food packaging, beers, cans etc but also much larger fly tipping items - furniture, tyres, bedding etc. Social Services (out-of-hours): An out-of-hours social services standby service is available through Sutton Council on 020 8770 5000. web site at [1]www.merton.gov.uk/foi. The Council is at fault for missing collections and poor information about its procedures. As soon as I hear back from you we can continue processing your request. 3 0 obj . It is a London borough council, one of 32 in the United Kingdom capital of London. Major Incident: Galpin's Road, Pollards Hill - Merton Council Newsroom A minimum fee of 10 We aim to respond to all requests under It should apologise to Mr X and update the information it provides to customers about reporting missed collections. "As well as making 9,500 visits each week to empty on-street litter bins across the SLWP, Veolias team sweeps streets and pavements, empties recycling banks, and clears fly-tips, to keep each borough safe, clean and tidy. contact the editor here. | contact the editor here. attachment. localoffer@merton.gov.ukFSD@merton.gov.uk By: Post, Local directories administrationc/o Early Years, Childcare and Children's Centres ServiceMerton Civic CentreLondon RoadMordenSM4 5DX. put out your rubbish and recycling correctly, Putting your recycling and rubbish out for collection. Put your bins, boxes and caddies out before 6:00 am on the morning of your collection. 5AF. The Council was not at fault when it failed to notify Mrs Y about changes to a nearby planning application because there was no requirement for it to do so. IF your thnking of renting or letting your property to this council , please take my Following advice, 1 if you want to gain grey hair or a bald head this is the place for you2, if you want to fall behind finanicail payments this is the place for you3 if you want your marrige to break down this is the place for youPlease dont let your proppety to them, the landlords private rental department or any other department. 287K Their communications and website could provide clearer information. 020 8770 5000. I am currently considering my option in regards to taking this matter further after a number of emails why they have completely ignored this matter is in concern to dogs foul which they are happy to allow even tho it sis against the law. Merton Council and the contractor, Veolia, have now both admitted that up to 80 per cent of recycling collected in public bins is burnt at the Beddington Lane energy recovery facility (ERF) due to . Disclaimer: . "This is partly caused by lazy and thoughtless people not taking their own rubbish home, but its also because bins arent emptied regularly and there is little or no enforcement from Merton Council. 07/11/2019 - Standards and General Purposes Committee (Item 7). Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 Telephone. councils land. The Ombudsman found fault with regards to the way in which the Council involved Ms C and her daughter in the care planning. Statement from the Council Leader, Councillor Ross Garrod. Bins should be seen easily from the road. poochon puppies for sale in nebraska; Tags . If you are dissatisfied with the response provided you can We are holding Borough and Parish Elections on 4 May. If you have not uploaded information onto this website before, you will need to create a secure accountfirst by clicking on 'create an account' before you canlogin. Make a complaint - Wandsworth Borough Council We have now considered your information request as set out below. It has agreed to apologise and pay her 250. Get the latest news and information about the topics that interest you, straight to your inbox. Mrs X complained about missed refuse and recycling collections. <>stream Merton Council should be scrutinised for the poor procurement of . "I would ask you to take the necessary steps to address my concerns and review your councils complaint handling.". Information provided by various external sources. issues. Check your bin collection days - Sutton Council The user-friendly interface will make it easier for . | Copyright 2013 Merton Council and its licensors. You get rats and mice due to the flytipping. The Ombudsman recommends the Council reviews its procedures to ensure similar problems do not reoccur. He says the Council's complaint response was poor. - Boundary disputes Collections continue as normal on bank holidays except for Christmas and New Year. Newsquest Media Group Ltd, 1st Floor, Chartist Tower, Upper Dock Street, Newport, Wales, NP20 1DW Registered in England & Wales | 01676637 |. introduction of wheeled bins. You can also download a printable, personalised calendar, except if you live in a flat with communal (shared) bins. Last year we cleared 16,000 fly tips, 96% within 24 hours of being reported. If you live in a flat above a shop you may have time-banded collections, which means you can only put out your recycling and rubbish at certain times of day. Ms J complains the Council failed to meet her adult son's education and care needs. 2023 Trustpilot A/S. Help us protect your right to hold public authorities to account. time periods: - Noise complaints (if possible to be further broken down by totals each Understanding private Garden Clearance in Merton and council refuse collections Written by Rubbish and Garden Clearance Less than 0 min read Saving Bookmark this article Bookmarked. Rubbish Collections . Nor does the Council have consider the weight limit on the access road because it is a private matter between the land owners and the developer. I have tried to follow the correct procedures but this has been unsuccessful. Contact us | Croydon Council These complaints touch upon all elements of the Council and Veolia's duty to deal with waste, and cover street litter, overflowing public bins, fly tipping uncollected private bins . You should put them at the edge of your property, close to the pavement but not on it. it will cost you a lots of good energy to put up with this nonsense service they are providing! appeal against the decision to exempt any part of your request, you should Regulations 2004 within 20 working days. You try to order a new one and they tell you the order never went through so then you're waiting months for a new one to be returned to youConsidering how much the council tax is, it's just not worth it. We will respond within 10 working days of receiving it. Those ads you do see are predominantly from local businesses promoting local services. As such, no further action is required and I have closed your complaint down. back to the council to enable the correct process to be followed. Companies can ask for reviews via automatic invitations. You can find out whether you are on the "white" or "yellow" collection week using the link at the top of this page. S. outh Londoners have been assured their streets will remain clear of rubbish as Merton Council confirms it has scrapped its street cleaning and waste collection contract with Veolia UK. <> Visit our elections pages to find out more or register to vote. Find out how we combat fake reviews. Benefits, Council Tax and housing; Births, marriages and deaths; Business and consumers; Communities and neighbourhoods; Council and democracy; Education and learning; Healthy living; Leisure, libraries and culture; Planning, buildings and environment; Rubbish and recycling; Social care; Streets, parking and transport Please call us on 020 8770 5000 to discuss your requirements. "Our hearts go out to the family and friends of Sahara Salman, who tragically died in the explosion. It is important that we continue to promote these adverts as our local businesses need as much support as possible during these challenging times. a case management system could be used to manage these The free collection includes fridges and freezers. As a subscriber, you are shown 80% less display advertising when reading our articles. reason, such as dogs barking, loud music, or equivalent). presented it correctly and at the right time, report it after our crew have completed collections in your area, or after 10pm on your scheduled collection day, whichever is sooner. I can confirm that the Residents across the London Borough of Merton have signed a petition to waste company Veolia and Merton Council to combat the volume of rubbish and increase of flytipping in the area. Litter breeds litter. I found the Council at fault for referring the debts on two separate occasions to the enforcement agents rather than all at the same time. We also recommend it apologises to her and makes some service improvements to prevent the faults identified from reoccurring. ", Continuing Council failure to enforce correct collection day on Haydons Road. Noise Nuisance: 020 8545 3025. Incompetent, slow, complacent, ineffective, disinterested. Mr B complained that the Council's enforcement agents charged him two enforcement fees for collecting multiple debts. The Council failed to ensure an increase in speech and language provision was put into place between 2015 and 2017 and delayed issuing an education, health and care plan. Comments have been closed on this article. Address. I urge people to always appeal even though they wont win; wasting their time will make their racket just a bit less profitable. Really not impressed.Today at 4:45 pm I called the helpline to make an inquiry regarding my latest Council Tax bill.The first time I was put in a queue (I was number 1!)
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